The full agreement
01. Who we are
TermSquad is provided by Servicios Comerciales Clickbuy, S de RL de CV, a company established in Mexico. Our business address is Av. Ignacio L Vallarta 3300-Piso 2, Vallarta Nte., 44690 Guadalajara, Jalisco, México. Contact us at support@termsquad.com.
These Terms of Service govern TermSquad subscriptions offered to customers outside Mexico. “TermSquad,” “we,” “us” and “our” refer to that company. “You” means the customer who contracts for the service, including an organization where someone purchases on its behalf. A “computer” means an individual cloud machine in your account.
These terms apply when you agree to them as part of a TermSquad purchase. Simply browsing our website does not authorize a charge. Your order identifies the plan, price, billing interval and selected location. Specific terms we expressly agree with you in an order or separate agreement take priority over conflicting general terms. Mandatory legal rights always take priority.
You must be at least 18 and have legal capacity to enter into this agreement. If you act for an organization, you must have authority to bind it. Business use or purchase through a company does not remove consumer protections where the law grants them.
02. Your TermSquad Computer
TermSquad provides a managed Linux cloud computer for running compatible software and AI agents. The service includes the capabilities offered with your plan, such as Web Terminal and SSH access, persistent sessions, Squad orchestration, Squad Memory, workload protection and supported machine operations. See Features and Pricing for the current offering.
Your plan specifies the computer’s allocated resources. “Always-on” means the computer can remain running when your browser or laptop disconnects while the service is active. It does not mean uninterrupted availability, unlimited resources or that every process survives a restart, update, failure or recovery operation.
We manage the supported platform and infrastructure. You manage your projects, application configuration, agent instructions and third-party software. Administrative access can change the computer’s security or break supported functionality; review changes before applying them. Our service does not include developing, auditing or operating your applications on your behalf unless separately agreed.
You receive a limited, non-exclusive right to use the service during your active subscription, subject to these terms. We and our licensors retain rights in the TermSquad platform and brand. Open-source and third-party software remain governed by their own licenses; these terms do not restrict rights those licenses grant you.
03. Your account and access
Provide accurate account and billing information and keep your contact email current. Protect your email account, sign-in codes, SSH keys, passwords, API keys and other access credentials. Only give access to people and tools you authorize, with permissions appropriate to their tasks.
You are responsible for activity you authorize and for reasonably securing credentials and configurations under your control. Tell us promptly if you suspect unauthorized access. You are not responsible under this clause for a security failure caused by our breach of our own obligations.
We may verify account ownership before providing sensitive support or restoring access. We will limit those checks to what is reasonably needed. Do not send passwords, private keys or provider API secrets in a support request.
04. Agents and third-party services
You choose which compatible agents, harnesses, models and integrations to use. AI provider accounts, subscriptions, usage charges and API limits are separate from your TermSquad subscription unless your order expressly says otherwise. You are responsible for charges from third-party services you or your authorized agents use.
Agents can run commands, modify or delete files, contact external services and incur costs using the permissions you give them. Squad may delegate work to other configured agents. Set appropriate permissions and budgets, monitor consequential actions, and review outputs before deploying them or relying on them.
AI outputs can contain mistakes, insecure code or material subject to someone else’s rights. TermSquad does not warrant the accuracy, safety, originality or legal suitability of outputs generated by third-party agents. You must check whether you have the rights and permissions needed for your inputs, outputs and intended use.
Third-party providers control their own availability, authentication, pricing, terms and data practices. An integration does not create an endorsement or guarantee continuing compatibility. Information you authorize an agent to send to a provider is handled under that provider’s terms. This does not relieve us of responsibility for the TermSquad service we contract to supply.
05. What TermSquad Guard does
TermSquad Guard helps manage heavy test workloads within your computer’s existing capacity. For tests launched through Guard, it checks resource pressure, waits when resources are constrained, and applies memory and execution-time limits to the test and its child processes.
A guarded run may wait, fail or be terminated when it reaches a limit or timeout. Cleanup can stop its remaining child processes. Save your work and design tests so that interruptions do not cause unintended changes to important systems or data.
Guard’s per-run checks and limits apply to work launched through Guard. Commands run directly do not receive those per-run controls. Guard is enabled by default in machine settings; turning it off changes the agent workflow policy. Essential platform protections remain enabled and the Guard command remains available.
Guard does not add CPU or RAM, automatically upgrade a subscription, guarantee that a test completes, or prevent every resource-exhaustion incident. It is workload protection, not an audit of what a command does or a guarantee against malicious or destructive software. See Built for Agent Workloads for its operating scope.
06. Acceptable use
Use TermSquad lawfully and only with the rights and authorizations needed for your work. You must not:
- Access, scan, exploit or disrupt systems or accounts without authorization, or launch denial-of-service attacks.
- Distribute malware, run phishing or fraud campaigns, send unsolicited bulk messages, or host unlawful content.
- Infringe intellectual property, privacy or other legal rights, or use credentials or personal data you are not entitled to use.
- Interfere with our platform, other customers or infrastructure providers; bypass account isolation, billing or access controls; or deliberately abuse shared services.
- Use the service in violation of applicable sanctions, export controls or other legal restrictions.
Security testing and research with the system owner’s authorization are permitted within your plan’s resources, provided they do not compromise our infrastructure or other customers. Turning off Guard using its supported setting is not itself a breach of these terms.
The standard service is not designed or contracted for life-critical control systems or other uses requiring certified safety or a separately agreed availability guarantee. Do not rely on it as the sole safeguard against serious physical harm.
07. Your data and intellectual property
You retain your rights in the code, files, instructions and other content you bring to TermSquad. These terms do not transfer ownership of your work to us. Rights in third-party material and AI-generated outputs depend on applicable law and the relevant third-party agreements.
You authorize us and the infrastructure providers acting for us to host, transmit and otherwise handle your content only as needed to provide, maintain, secure and support the service, follow your instructions or comply with legal obligations. This permission does not grant a general right to sell your content, publish your projects or use your content to train AI models.
Squad Memory stores shared knowledge on your computer. Agents with access to that environment may read or use that knowledge according to their configuration. Treat files, session histories and shared memory as information accessible to the people and tools you authorize in that environment.
If you process someone else’s personal or confidential information, make sure you have the necessary rights, instructions and safeguards. These terms do not replace a privacy notice, a data processing agreement or any transfer arrangements required by applicable law. Contact us before using the service for processing that requires a separate agreement.
08. Billing and renewal
Each computer has its own monthly subscription. Your order and billing confirmation specify the price, currency, billing interval and applicable charges. We must disclose the total amount due, including applicable taxes and charges we collect, before you authorize payment. Your bank or payment provider may apply its own currency-conversion charges.
Subscriptions renew automatically for successive monthly periods unless cancelled. Recurring charges require your informed agreement. We will provide renewal notices within the time required by applicable law, including at least five calendar days before automatic renewal where Mexican consumer law applies. A notice does not replace any consent required by law.
Stripe processes subscription payments. Provisioning starts after payment is confirmed, subject to capacity and successful setup. A failed setup does not require another checkout: contact support so we can resolve it or arrange the remedy due to you if we cannot supply the service.
Upgrades may involve an immediate prorated charge and a new recurring price, shown for confirmation before the change. Applying an upgrade may restart the computer. If a paid upgrade cannot be completed, we will correct the billing and refund the amount due for the failed upgrade, subject to the status of the recovery process.
The subscription pays for provisioned capacity, not only the time you actively type or run an agent. Closing a terminal, shutting your laptop, stopping workloads or not using the computer does not cancel billing. Cancellation is described in the next section.
09. Cancellation and refunds
You can cancel a computer’s subscription in its Billing page in the TermSquad app. Once confirmed, cancellation stops its future renewals and ordinary access continues until the current paid period ends. Cancelling one computer does not cancel your other computers. If you cannot access Billing, contact us for help cancelling.
There is no additional cancellation fee or commercial money-back guarantee. Except where the law requires otherwise, we do not refund an unused part of a paid period because you changed your mind, used fewer resources or cancelled before the period ended. This policy does not limit refunds for incorrect or unauthorized charges, a service we fail to supply, or other remedies required by law.
Cancellation, a refund and deletion are different actions. An ordinary cancellation prevents renewal. A refund does not by itself cancel every subscription in your account. Deletion removes the computer and its stored data. Export your work before your paid access ends.
Contact support about disputed charges or service failures with your account email and the relevant invoice or computer reference. Do not send full payment-card details. We will investigate and provide any refund, correction, compensation or other remedy you are entitled to. You may also use payment-provider dispute procedures or legal remedies without first waiving those rights or completing a mandatory support process.
Consumer withdrawal rights, including relevant European rights, are described in Your consumer rights.
10. Suspension, recovery and deletion
The ordinary billing lifecycle has two different starting points:
- Unresolved payment failure: the computer is paused when renewal payment fails. The recovery window runs for 72 hours from that payment failure. The system schedules a final warning at 48 hours, leaving 24 hours before deletion if payment remains unresolved.
- Cancelled subscription: paid access continues until the current billing period ends. The computer is then paused, and the recovery window runs for 72 hours from the end of the subscription.
During suspension, the computer and its workloads are unavailable. The window is an opportunity to reactivate the retained machine by resolving billing, not a period of free use or guaranteed file access. After the ordinary recovery window expires without confirmed active payment, the computer and its stored data are scheduled for permanent deletion. Do not rely on a processing delay as extra retention time.
Export before access ends. Deletion can remove projects, credentials, session history and Squad Memory. Once the computer and its data have been deleted, we cannot promise to recover them.
These are the ordinary operational windows. They do not shorten a longer retention, retrieval or transfer period required by mandatory law or expressly agreed with you. If you need to switch providers or exercise a statutory data-retrieval right, contact us before scheduling cancellation so we can coordinate the process; contacting us beforehand is not a condition that removes your statutory rights.
Where applicable data-processing law grants a separate switching process, its transition and retrieval rights take priority over ordinary deletion. In particular, qualifying EU Data Act switching requests carry a minimum 30-calendar-day retrieval period after the agreed transition period. Ordinary cancellation is not a substitute for that process, and reactivation charges are not a condition of exercising a mandatory retrieval right.
Records needed for invoices, legal compliance or dispute handling may be retained separately from the deleted computer as permitted or required by law. Deleting a machine is not a promise that every account or transaction record is immediately erased.
11. Backups, Restore and Reset
Provider backups may be available through your dashboard. Availability, timing and successful recovery depend on the backup actually available for your computer. A backup is not a guarantee that every file, running process or recent change can be recovered. Maintain your own current exports and backups outside the computer.
Restore returns the disk to the state of the selected available backup. Changes made after that backup, including changes to projects and shared memory, may be lost. Running processes and sessions may be interrupted. Platform repair during Restore does not intentionally clear Squad Memory, but it cannot preserve changes absent from the restored disk.
Reset reinstalls the operating system and permanently removes the computer’s existing data. It is a destructive operation, not a backup or an ordinary restart. Confirm that you have exported what you need before authorizing it.
These precautions do not excuse a failure by TermSquad to meet its own contractual or statutory obligations. See the documentation for supported operations and Security for the platform’s security baseline.
12. Availability and responsibility
We will provide the contracted service with reasonable care and skill. Infrastructure failures, maintenance, security work, network conditions, upgrades and third-party outages can interrupt access or running workloads. We will take reasonable steps to limit disruption and provide notice of planned material interruptions when practicable. No separate uptime percentage, recovery-time guarantee or service-credit scheme is included unless expressly agreed.
You are responsible for choices within your control, including the software you install, permissions you give, external services you use and instructions your agents execute. Our responsibility is for the service and obligations we undertake. We do not guarantee a particular business outcome, agent result, test result or compatibility with every tool.
Consumer protections come first. Nothing in these terms excludes remedies or liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, gross negligence, death or personal injury where applicable law prevents exclusion, or any mandatory consumer protection. This section does not transfer our own legal responsibility to you or our suppliers.
The following limitation applies only to business customers to the extent their claim is not protected by mandatory consumer or other law: our total liability for claims arising from the service is limited to the fees actually paid to us for the affected computer or computers during the 12 months immediately before the first event giving rise to the claim. Within those same limits of applicable law, we are not liable for indirect or consequential losses. These limits do not apply to the non-excludable matters above and do not reduce a refund or payment correction otherwise due under these terms.
We do not impose this contractual monetary cap on customers entitled to mandatory consumer remedies. You retain the remedies and time limits provided by applicable law.
13. Changes, termination and disputes
We may suspend access where reasonably necessary to address a material breach, unlawful activity, a credible security threat, a legal requirement or unresolved payment. We will act proportionately, explain the reason and offer a reasonable opportunity to resolve a remediable breach when doing so is lawful and practicable. Urgent security or legal action may require suspension before notice.
We may end the affected service for a material breach that remains unresolved after a reasonable opportunity to correct it, or when continued provision would be unlawful or create a serious security threat. If we discontinue an otherwise compliant paid service for our own business reasons, we will give reasonable advance notice, allow a reasonable export opportunity where lawful and practicable, and refund prepaid fees for the period we do not provide. Mandatory remedies remain available in all cases.
We will give at least 30 days’ advance notice of proposed material changes to these terms or recurring prices. Changes apply prospectively, after any acceptance required by law, and do not retroactively alter an existing dispute or the price of an already-paid period. If you do not agree, you can cancel before the change takes effect. A website update or silence alone does not replace legally required consent. Necessary security measures or legal compliance do not authorize us to remove your statutory rights.
Mexican law governs this agreement, without depriving consumers of mandatory protections of the law that otherwise applies to them, including protections in their country of habitual residence. For business disputes where a choice of court is lawful, the competent courts of Guadalajara, Jalisco, Mexico have jurisdiction. Consumers may use the courts, regulators and dispute-resolution mechanisms available to them under applicable law, including PROFECO where competent.
Contacting support is a practical first step, not a condition for bringing a legal claim. We do not require mandatory arbitration, waive collective remedies, shorten statutory claim periods or prevent you from contacting an authority. If a provision is unenforceable, the remaining provisions continue only to the extent the law permits; an invalid provision does not erase your statutory rights.
14. Your consumer rights
If you are entitled to consumer protection in your country, these terms operate alongside it. Mandatory guarantees, withdrawal rights, refunds, compensation, access to courts and restrictions on unfair contract terms remain available. Calling the service “digital,” beginning provisioning or using an agent does not by itself remove those rights.
European consumer withdrawal
If EU or EEA consumer withdrawal rules apply to your purchase, you generally have 14 days after the service contract is concluded to withdraw without giving a reason. If required information was not supplied, the statutory period may be extended. Notify us by an unambiguous statement, for example an email to support, before the applicable deadline. We will reimburse payments due under those rules within 14 days after being informed, using the original payment method unless you expressly agree otherwise without additional fees.
If you expressly requested that service begin during the withdrawal period and the law’s information and consent requirements were met, you may owe a proportionate amount for service actually supplied before withdrawal. That deduction is not automatic. A continuing cloud subscription does not become fully performed merely because a machine has been provisioned. We do not treat activation alone as a waiver of withdrawal rights.
You may use the following statement, but using this wording is optional:
To Servicios Comerciales Clickbuy, S de RL de CV, at support@termsquad.com: I give notice that I withdraw from my TermSquad service contract. Contract date: [date]. Customer name and address: [your details]. Account email: [email]. Date of this notice: [date].
The same notice may be sent to our business address in section 01. Add your signature if you send it on paper. Any additional withdrawal mechanism or longer period required by law remains available to you; this example does not replace a mechanism the law requires us to provide.
Questions and requests
Email support@termsquad.com for contract questions, cancellation assistance, billing corrections, withdrawal notices or data-retrieval requests. The provider is Servicios Comerciales Clickbuy, S de RL de CV, Av. Ignacio L Vallarta 3300-Piso 2, Vallarta Nte., 44690 Guadalajara, Jalisco, México.
Include enough information to identify your account and request. We will not ask you to give up a legal right as a condition of receiving support.