Help & FAQ
Start with the right answer.
Get back to work.
Practical help for your always-on cloud computer, from your first agent to schedules, testing, backups and billing.
102 step-by-step articles in 8 categories.
First steps
Your first hour.
One step at a time.
Go from a new account to an agent working on your project. Each step links to the full guide.
Create your computer
Verify your email, choose a plan and location, and wait for setup.
Create Your Account and First ComputerConnect an agent
Install an AI tool from Settings and sign in with your own account.
Install and Connect an AI AgentOpen your project
Clone a repository into the agent home directory.
Clone a Repository and Open Your ProjectRun your first task
Give a clear request, then check the result in the terminal.
Run Your First AI Task
Help by feature
Every capability.
One place to start.
32 topics, from the terminal to billing. Each one links to the guides that answer it.
Your workspace
Connect your way.
Return to the same work.
Open your computer from a browser, a terminal, an editor, a phone or the agent on your laptop.
Always-on Cloud Computer
A persistent Linux computer that stays online with your files, tools and running sessions.
Persistent Agent Sessions
Close the tab or switch devices. Agents in a Herdr session keep working on your computer.
Web Terminal
Open your computer in any browser, choose the Linux user and organize work in tabs and panes.
SSH and desktop editors
Connect from your own terminal with keys, or open projects in a compatible remote SSH editor.
Remote MCP
Let Claude Code, Codex or Cursor on your laptop start agents and edit files, with the access you choose.
Phone and tablet
Use the mobile terminal, attach files and photos for your agent, and add TermSquad to your home screen.
Your agents
Bring your agents.
Let them work together.
Install the tools you already use, coordinate them as a Squad and let them run on a schedule.
Any Agent
Thirteen AI tools, including Claude Code, Codex, OpenCode, Cursor and Gemini CLI, with your own accounts.
Squad
Delegate implementation and review to other agents, or run a two-agent debate on a decision.
Squad Memory
Save project decisions once and recall them from any supported agent and session.
Scheduled Agents
Run an agent or a Squad once, hourly, daily, weekly or on cron, then review every run.
Activity and alerts
Follow Working, Blocked and Done states, and hear when an agent finishes or needs permission.
Permissions and YOLO mode
Decide when agents ask for approval, and keep their AI tools up to date.
Your test lab
Let agents see their work.
Take over anytime.
Agents open your app in a real browser, an iOS Simulator or a Cloud Mac. You can preview it too.
Agent Browser is included on every plan. iOS Simulator and Cloud Mac use your own NoMac account, and NoMac bills that usage directly.
Agent Browser
A real Chrome on your computer. Agents test your localhost app while you watch and take control.
iOS Simulator
Agents build, install and tap through iPhone apps on a cloud simulator you can control.
Cloud Mac
A live macOS desktop for Xcode builds and Mac apps, renewed while your agents work.
Dev server preview
Open a dev server running on your computer in your own browser, without exposing its port.
Your projects
Files, repositories and secrets.
All on your computer.
Manage files in the app, connect GitHub and keep credentials where they belong.
Files
Browse folders, upload and download files, and copy paths without leaving the app.
Edit and preview
Edit code and text in the browser, and preview Markdown and images.
GitHub and pull requests
Connect GitHub, commit on a branch and open a pull request from your computer.
Dependencies and secrets
Install project tools as the right user and keep secrets out of Git and shared memory.
Your computer
Keep it healthy.
Recover with confidence.
Power, backups, updates and workload protection, managed from the app. Or bring your own server.
Fully Managed
Start, stop and restart your computer, and restore the latest available backup.
Agent workloads and Guard
Read CPU, memory and disk in Metrics, and run heavy test commands through TermSquad Guard.
Bring Your Own Machine
Connect a fresh Ubuntu server with one command and get the full TermSquad workspace.
Herdr and updates
Herdr updates automatically by default. Turn updates off or roll back from Settings.
Security and access
Separate agent and admin users, SSH keys and the security baseline of every computer.
More than one computer
Add, rename and switch computers. Each keeps its own files, settings and subscription.
Account & billing
Plans, payments
and your account.
Each computer has its own subscription. AI subscriptions and usage are billed by your provider.
Plans and upgrades
Compare plans and locations, then upgrade a computer with a prorated quote.
Payments and invoices
Manage payment methods and download invoices in Stripe, for every computer on your account.
Cancel or reactivate
Cancel one computer at the end of its billing period. Stopping a computer does not cancel it.
AI provider costs
Your AI subscriptions and API usage stay with your provider, separate from TermSquad.
Sign-in codes
Sign in with a six-digit code sent to your email. There is no password to remember.
Account and data requests
Ask for account changes or data deletion, and keep copies of your projects first.
Troubleshooting
Something not right?
Start with the symptom.
Each checklist separates the likely causes and tells you what to collect before you contact support.
All troubleshooting guides- I’m Not Receiving My Sign-In Code
- My Computer Is Stuck During Setup
- My Web Terminal Is Frozen or Keeps Disconnecting
- I Can’t Connect with SSH
- My AI Agent Won’t Install, Sign In, or Start
- My Agent Is Missing from the Dashboard or Alerts
- Squad Can’t Delegate or Find a Model
- Shared Memory Isn’t Available
- I Can’t Upload, Edit, or Download a File
- My Computer Is Slow or Running Out of Space
- A Computer Operation or Update Is Stuck
- My Payment or Plan Upgrade Needs Attention
Frequently asked questions
Common questions.
Straight answers.
The short version. The guides above cover every step.
Email help@termsquad.comWhat is TermSquad?
TermSquad is an always-on cloud computer for AI agents. It combines a persistent Linux environment with a Web Terminal, SSH and Remote MCP access, persistent sessions, Squad orchestration, shared memory, scheduled runs, a built-in browser for testing and managed infrastructure. Agents can also use an iOS Simulator and a Cloud Mac through your NoMac account.
Do my agents keep running when I close my laptop?
Yes, when they run inside a persistent session on your TermSquad Computer. Closing the browser only disconnects your view. The computer must stay running, and an agent can still pause for a permission prompt, a sign-in or a provider limit. A restart, stop or reset ends running processes.
Which AI agents can I use?
TermSquad offers thirteen AI tools in Settings → AI tools, including Claude Code, Codex, OpenCode, Cursor, GitHub Copilot and Gemini CLI. Install the ones you want and sign in with your own subscription or API key. Squad and session integration varies by tool.
Are AI subscriptions and usage included?
No. TermSquad provides the computer; you choose the agents and AI. Your AI provider bills subscriptions and API usage separately from your TermSquad subscription.
How do I connect to my computer?
Use the Web Terminal in any browser, your own terminal over SSH, a desktop editor that supports remote SSH environments, or a phone or tablet browser. With Remote MCP, Claude Code, Codex or Cursor on your laptop can also start agents and edit files on your computer, within the access you grant.
Can agents run on a schedule?
Yes. Open Schedule to run a single agent or a Squad once, hourly, daily, weekly or on a custom cron schedule, even with your browser closed. Each computer runs one scheduled task at a time. A run that needs approval stops with Needs attention so you can resume it.
Can my agents test what they build?
Yes. Agent Browser is a real Chrome on your computer, included on every plan, where agents test your localhost app while you watch and take control. With your own NoMac account, agents can also use an iOS Simulator and a Cloud Mac. NoMac bills that usage directly.
How are persistent sessions different from Squad Memory?
Persistent Sessions preserve the work. Squad Memory preserves the knowledge. Sessions keep a running workflow available after you disconnect; Squad Memory stores durable project decisions, context and handoffs that compatible agents can use across sessions.
Can I use my own server?
Yes. Bring Your Own Machine connects a fresh Ubuntu 24.04 or 26.04 LTS server with one command and gives it the full TermSquad workspace. Power, backups, restores and resets stay with your VM provider, which also bills the server separately.
Are my files backed up?
Settings → Backups shows the latest available backup, when one exists. A restore returns the whole disk to that point, so changes made afterward are not included. Keep code in a remote Git repository and important data outside the computer.
Does stopping my computer stop billing?
No. Each computer has its own subscription, and Stop only changes its power state. Use Cancel subscription in Billing to end that computer’s subscription at the end of its billing period.
How do I contact support?
Use Report a bug in the TermSquad account menu for a product problem, or email help@termsquad.com for general help and account access. For personal-data requests, email support@termsquad.com. Never include passwords, sign-in codes, API keys or private SSH keys.
Already using TermSquad?
Your computer is waiting.
Pick up where you left off.
Open the app to reach your terminal, files, schedules and settings.
AI subscriptions and usage are not included.