Contact Support and Report a Bug

Use Report a bug in the TermSquad account menu for a product problem, or email help@termsquad.com for general assistance and account-access issues.

For personal-data requests, use support@termsquad.com as specified in the Privacy Policy.

Submit a bug report

Open the account menu and choose Report a bug.
Enter Issue Summary.
Choose Severity based on how much the issue affects your work.
Select Affected machine, or General / account issue.
Fill in Detailed Description.
Add Steps to Reproduce, Expected Behavior, and Actual Behavior when possible.
Select Submit report.
Keep the reference shown after Your report has been received.

A report reference confirms receipt; it is not a promised resolution time.

TermSquad Report a bug form with summary, severity, affected machine, description, and reproduction fields. — Describe the issue and keep the reference returned after submitting. Select the image to view it at full size.

Include details that help

Describe the smallest sequence that reproduces the problem. Include the approximate time and timezone, browser/device, relevant agent or tool version, and the computer’s visible state.

For example:

In Chrome on a laptop, I selected my project computer and opened Terminal at 14:20 UTC. Reconnect returned the same connection error. SSH still worked. The computer showed Active.

If you share a screenshot by email, capture the relevant area and remove private project data first. The bug form itself does not provide a screenshot-upload field.

Keep credentials out

Do not include passwords, email codes, API keys, private SSH keys, payment-card details, or entire environment files.

For payment issues, an invoice reference is useful. For an operation problem, include the action and visible message.

See Troubleshooting & Support for targeted checklists you can try before submitting a report.