Troubleshooting & Support

My Agent Is Missing from the Dashboard or Alerts

By TermSquad · Last reviewed

An agent missing from Overview or producing no sound is not necessarily stopped. Dashboard reporting and terminal notifications depend on compatible integration and fresh events.

Check the running task first

  1. Select the computer where you started the agent.
  2. Open its agent terminal.
  3. Find the original workspace, tab, and pane.
  4. Read the output before starting another copy.

A manually launched or unsupported tool may not report the same status as an integrated agent.

If the Agents card is missing

The card is shown only for an active computer with reported agents and a fresh snapshot. It updates about every 60 seconds and is hidden when data is stale or empty.

Wait for the next report and check connectivity. Unknown means the integration cannot determine the state; it does not prove that the process failed.

If sound is missing

Enable the terminal sound control with a click or tap. Check the device volume, browser mute setting, and whether the terminal is connected.

A different browser may need its own preference. Mobile background suspension and sleeping devices can prevent sound.

Squad implementation and review workers do not each produce their own web sound alerts. Monitor the coordinating agent for the combined workflow.

Report a reproducible problem

Include the agent and version, whether it is visible in Herdr, the computer state, browser/device, and the approximate event time. A screenshot of the relevant status can help after you remove private project details.

See agent status meanings and alert setup.