Cancel a Computer’s Subscription

Cancel subscription schedules the selected computer’s subscription to end at the end of the current billing period. Your other computers are not affected.

Cancel the intended subscription

1. Select the computer you want to retire.
2. Open Billing.
3. Find Cancel subscription.
4. Choose Cancel subscription.
5. Read the computer name and period-end explanation in the dialog.
6. Confirm the cancellation.
7. Check for Cancellation scheduled or Cancels at period end.

If cancellation is already scheduled, the app shows that state instead of offering a second cancellation.

What happens next?

The computer remains covered through its paid billing period. When the subscription ends, the computer is stopped and enters a limited recovery window before deletion.

Copy needed files, databases, and memory exports elsewhere before the paid period ends. The recovery window is not an alternative backup plan.

Upgrades are unavailable while cancellation is scheduled.

Did I cancel by stopping the computer?

No. Settings → Power → Stop changes the power state but does not cancel billing. Signing out also does not cancel a subscription.

If you change your mind, check the available billing actions. For a computer whose subscription has already ended, eligible recovery uses Reactivate billing while the retained computer is still available.

Read Reactivate Billing for a Stopped Computer and Failed Payments and Data Retention for the recovery limits.