Understand Failed Payments and Data Retention

A failed computer subscription payment can suspend the computer and lead to deletion if it remains unpaid. Resolve the payment promptly and keep important data outside the computer.

Failed-payment timeline

The current billing workflow uses this sequence, measured from the recorded payment failure:

Background processing and payment-event delivery can affect when a status changes. Treat the deadline as a limit to act before, not as a guaranteed period of continued access.

What should I do?

1. Open Billing for the affected computer.
2. Choose the payment action shown, or open Manage in Stripe.
3. Update the payment method if needed.
4. Complete the unpaid invoice’s required payment steps.
5. Return to TermSquad and check whether payment and access have recovered.

Before deletion, a verified payment can trigger reactivation of a suspended computer. Merely updating card details or opening checkout does not prove the invoice is paid.

Cancellation has a separate timeline

When a cancelled subscription reaches its period end, the computer is stopped and has a 72-hour recovery window for paid reactivation. That clock starts at subscription end, not at a failed payment.

After computer deletion, do not expect local repositories, credentials, shared memory, or provider backups to remain available.

These are the ordinary operational windows. Longer retention or data-retrieval rights required by law or expressly agreed with you take priority, as explained in the Terms. Contact support for a data-retrieval or provider-switching request.

See billing reactivation, backup limits, and support.