Request Account Changes or Data Deletion

For account changes that are not available in the app, contact help@termsquad.com. For a personal-data or privacy request, use support@termsquad.com, the address in the Privacy Policy. Explain whether the request concerns your account, one computer, or specific data.

Prepare the request

1. Use the email address associated with your TermSquad account when possible.
2. Describe the change you want.
3. Identify the affected computer by its display name and technical identity if relevant.
4. State whether you also want to end subscriptions.
5. Ask support to confirm the scope and any required verification.

If you have lost access to the account email, explain that situation. Do not send a password, verification code, private key, or payment-card details as proof of ownership.

Before requesting deletion

Download or transfer files you need, including local-only data and shared memory exports. Confirm that your external copies are usable.

Deleting project files, resetting a computer, cancelling a subscription, and deleting account data are different requests. State the intended outcome explicitly so the correct action can be taken.

What about retained records?

Some billing or service records may be subject to the retention described in TermSquad’s Privacy Policy and Terms. Support can explain how your request applies to the account; this guide does not promise immediate removal of every record.

You can manage an individual computer subscription yourself using Cancel a Computer’s Subscription. For a product defect rather than an account request, use Contact Support and Report a Bug.