Troubleshooting & Support
My Computer Is Stuck During Setup
By TermSquad · Last reviewed
A computer can remain in setup while payment is being confirmed, infrastructure is being provisioned, or Ubuntu is being configured. Read the displayed stage before deciding what to do.
Identify the stage
| State | What to check |
|---|---|
| Payment pending | Whether checkout actually completed and the invoice is paid. |
| Provisioning | Whether the app shows progress or an infrastructure error. |
| Bootstrapping | Whether the computer is still completing system setup. |
| Error | The operation message and any recovery action offered. |
Check progress
- Sign in with the email used for checkout.
- Select the intended computer.
- Read its status and any operation message.
- Check Billing if payment is still pending.
- Refresh the dashboard after allowing the current stage time to progress.
Provisioning time depends on availability and setup conditions. A ready email can be helpful, but the dashboard’s status and terminal availability are what you should check before using the computer.
Avoid duplicate setup
Do not buy another computer simply to retry a delayed first setup. Each purchase can create a separate subscription.
Do not reset a computer that is still provisioning as a routine troubleshooting step. Reset is destructive and does not resolve an unconfirmed payment.
If the status does not progress or an error persists, send support the computer identity, plan, location, setup stage, approximate start time, and payment reference if relevant.