A Computer Operation or Update Is Stuck

A computer operation can be queued, running, waiting for a safe transition, or verifying its result. Read the latest message before retrying.

Identify the operation

1. Select the affected computer.
2. Read its lifecycle state and operation message.
3. Check Billing for a plan upgrade.
4. Check Settings → Herdr for an update or rollback.
5. Note the time you started the operation.

Refresh the relevant page after allowing time for progress. A lost browser connection does not prove that the operation was cancelled.

Handle common situations

• Upgrade payment pending: complete the invoice before expecting new resources.
• Herdr deferred: running sessions are delaying the switch; TermSquad will retry.
• Restore or reset in progress: expect access interruption while the computer changes.
• Verification in progress: the system is checking the installed result.
• Failed: read the error and use the offered retry only after checking the current state.

Do not start a reset to fix an unclear update result. Reset removes data and is a different operation.

If it still does not progress

Preserve the computer identity, action, start time and timezone, current message, and any visible operation or version reference.

For a Herdr rollback, include both the installed and target versions. For an upgrade, include the target plan and whether payment is confirmed.

Avoid repeatedly submitting competing operations. Support can use the existing operation details to investigate.

See Contact Support and Report a Bug, Herdr rollback, and payment troubleshooting.