Troubleshooting & Support
I Can’t Upload, Edit, or Download a File
By TermSquad · Last reviewed
Start with the exact file action and its error. Uploading, editing, and downloading can fail for different reasons.
Check the computer and location
- Select the computer that contains the file.
- Confirm it is active and reachable.
- Open Files and navigate to the intended folder.
- Check whether the file was moved, renamed, or deleted by another tool.
Files works within the agent user’s home area. Paths outside that area or files the agent cannot access may require a different workflow.
Match the problem
| Problem | What to try |
|---|---|
| Upload says the name exists | Rename the incoming file or inspect the existing copy before replacing it. |
| Some uploads failed | Check each file’s progress result and retry only failed transfers. |
| Text cannot be edited | Check whether it is binary, unsupported, or over the 1 MiB text limit. |
| Save reports a conflict | Preserve unsaved edits and deliberately choose Reload file or Overwrite. |
| Download does not appear | Check browser download prompts and the device’s download folder. |
| Folder has no download action | Download files individually or create an archive using the terminal. |
| Permission denied | Check ownership and the agent user’s access; avoid broad permission changes. |
Protect unsaved work
Copy unsaved editor text before refreshing or resolving a conflict. A successful browser page load does not mean the file was saved.
If an agent is editing the same file, coordinate the change before retrying.
For help, include the action, file type and approximate size, computer identity, and redacted error. See file editing, transfers, and support.